Question 1

Our products are certified with CE, ISO, GCC and CCC standards, providing compliance for major international markets and supporting smooth customs clearance and project approval processes.

Accepted Answer

Certifications & Customs Clearance FAQ Q: What international certifications do you have? Is customs clearance available? A: Yes. We hold the common international certifications required for export and overseas market access, and we can support both export documentation and customs clearance depending on the Incoterms agreed. 📜 International Certifications We Hold ISO 9001 – Quality Management System CE – For EU market compliance (if applicable) RoHS / REACH – Hazardous substance compliance for electronics/chemicals (if applicable) FCC – US wireless/EMC compliance (if applicable) UL / ETL – North American safety certification (if applicable) 💡 We can send certificate scans or original copies together with the commercial invoice / packing list upon request. 🛃 Customs Clearance Support Export side (China): We handle export declaration, provide Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin (CO / Form A / FTA) etc. Import side (your country): Under FOB / EXW: You (or your broker) clear customs. We only provide documents. Under CIF / DAP / DDP: We can arrange freight + insurance, and in DDP cases, we handle destination customs clearance & duty prepayment via our local agent. We can also cooperate with your nominated freight forwarder and send all docs electronically for pre-clearance. ✅ In short Certifications: Yes, standard export certs available (see above), send us your target market and we’ll confirm exact ones. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

Question 2

We provide flexible quotations under EXW, FOB and CIF terms, with transparent cost breakdowns and customized logistics solutions to meet different international trade requirements.

Accepted Answer

Quotation Terms FAQ Q: Is the quotation based on FOB, CIF or EXW terms? A: Our standard quotation is usually based on FOB (Free On Board) terms by default, but we can also quote on EXW, CIF, DAP or DDP upon request — it depends on your preference and shipping arrangement. Here’s how we normally handle it: EXW (Ex Works): Price covers only the goods at our factory. You arrange pickup, export clearance, freight and insurance. Best if you have your own forwarder in China. FOB (Free On Board) – Default: We deliver goods to the named port of shipment (e.g., FOB Shenzhen / Shanghai), handle export customs clearance, and load onto the vessel. You pay for main freight, insurance and import clearance. CIF (Cost, Insurance and Freight): We cover goods, export clearance, ocean freight and insurance to the destination port. You handle import clearance and last-mile delivery. DAP / DDP (Optional): We can arrange door-to-door service including import customs clearance. Under DDP, we also prepay duties and taxes. Ideal if you want a fixed landed cost. 💡 When requesting a quotation, please let us know: Preferred Incoterm (EXW / FOB / CIF / DAP / DDP) Destination port or final delivery address Whether you have your own freight forwarder This helps us provide an accurate, comparable price instead of a rough estimate. ✅ In short: Default = FOB China port. We flexibly quote on EXW / CIF / DAP / DDP as needed. For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements. Stable Emergency Power System | NovArk Power

Question 3

Yes, our experienced engineers provide on-site installation, commissioning, testing, system optimization and operator training to ensure reliable equipment performance and smooth operation.

Accepted Answer

On-Site Installation & Commissioning FAQ Q: Can you provide on-site installation and commissioning? A: Yes, we can provide on-site installation and commissioning for most of our equipment and system products, subject to project scope, destination country, and mutual agreement in the contract. 🔧 How We Handle It Standard practice: For complex machinery, production lines, or electrical systems, we can send engineers to your site to handle unloading guidance, mechanical/electrical installation, alignment, wiring check, and first-run commissioning. Scope typically included: Installation supervision Mechanical & electrical connection guidance Calibration and parameter setting Trial run and performance testing Operator training (basic operation & daily maintenance) Scope typically excluded (unless quoted separately): Civil works, foundation construction, crane rental Local labor, scaffolding, power supply beyond equipment interface Long-term resident engineers (available on monthly basis if required) ✈️ Logistics & Cost Engineer dispatch is usually not included in EXW/FOB price by default. It can be quoted as a separate line item: “Supervision & Commissioning Service”, covering: Round-trip air tickets Visa & local transportation Accommodation (or client provides) Daily service fee (USD/day) For DDP / turnkey projects, on-site service can be bundled into the total project price. For simpler machines, we may provide video guidance + detailed manuals + 3D installation videos instead, which is faster and cost-free. 🌍 Regional Note: We have experience dispatching engineers to Asia, the Middle East, Africa, and South America. For regions requiring work permits or security approvals, please allow a lead time of 2–4 weeks for visa and travel arrangements. 💡 When requesting a quotation, please let us know: Machine model / project scale Destination country & site readiness (power, foundation, local labor) Whether you prefer full on-site service or remote guidance only This allows us to propose the most cost-effective installation plan. ✅ In short: Yes, on-site installation & commissioning is available for qualified equipment. It is optional and quotable separately under FOB/CIF, or bundled into turnkey/DDP projects upon request. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

Question 4

We have greater advantages in price, delivery time, customization and after-sales response, and can provide you with more reliable and cost-effective products .

Accepted Answer

FAQ - Diesel Generator Sets Q: Are you a factory or a trading company? We are a manufacturer with our own export team. All diesel generator sets are assembled and tested in our own factory, while our in-house trading department handles international inquiries, contracts, and shipping directly. 🏭 How We Operate Production: Generator bodies, control panels, canopy fabrication, and load testing are done in-house Engine sourcing: We install genuine Cummins, Perkins, Yuchai, Weichai, etc., with original brand warranty Export: Our own foreign trade team manages documentation, inspection, and logistics — no external agent ✅ What This Means for You Factory-direct pricing — no trader margin added Strict QC — every genset passes 2-hour no-load + load test before shipment Faster response — engineering and sales under one roof OEM/ODM supported — voltage, frequency, canopy, ATS, parallel system customizable 🌍 We export directly to Asia, Africa, the Middle East, South America, and Europe. ✅ In short: We are a direct factory with our own export department — you deal with the maker, not a middleman. Better price, better control, better after-sales. Q: Can you provide on-site installation and commissioning? Yes, we can provide on-site installation and commissioning for most of our equipment and system products, subject to project scope, destination country, and mutual agreement in the contract. 🔧 How We Handle It For complex machinery, production lines, or electrical systems, we can send engineers to your site to handle unloading guidance, mechanical/electrical installation, alignment, wiring check, and first-run commissioning. Scope typically included: Installation supervision Mechanical & electrical connection guidance Calibration and parameter setting Trial run and performance testing Operator training (basic operation & daily maintenance) Scope typically excluded (unless quoted separately): Civil works, foundation construction, crane rental Local labor, scaffolding, power supply beyond equipment interface Long-term resident engineers (available on monthly basis if required) ✈️ Logistics & Cost Engineer dispatch is usually not included in EXW/FOB price by default. It can be quoted as a separate line item: Supervision & Commissioning Service, covering: Round-trip air tickets Visa & local transportation Accommodation (or client provides) Daily service fee (USD/day) For DDP / turnkey projects, on-site service can be bundled into the total project price. For simpler machines, we may provide video guidance + detailed manuals + 3D installation videos instead, which is faster and cost-free. 🌍 Regional Note We have experience dispatching engineers to Asia, the Middle East, Africa, and South America. For regions requiring work permits or security approvals, please allow a lead time of 2–4 weeks for visa and travel arrangements. 💡 When requesting a quotation, please let us know: Machine model / project scale Destination country & site readiness (power, foundation, local labor) Whether you prefer full on-site service or remote guidance only ✅ In short: Yes, on-site installation & commissioning is available for qualified equipment. It is optional and quotable separately under FOB/CIF, or bundled into turnkey/DDP projects upon request. Q: How about the fuel consumption of your diesel generator sets? The fuel consumption of our diesel generator sets depends on the rated power, engine brand, load rate, and whether the unit is prime or standby rated. As a general reference for most of our Cummins, Perkins, Yuchai, or Weichai powered generators, typical consumption at full load ranges from 190 g/kWh to 215 g/kWh (heat value based), which translates roughly to 0.25 – 0.32 L/kW·h at 100% load. ⛽ Reference Table (Approximate, Diesel Density ~0.84 kg/L) 10 kW set: ~2.6 – 3.2 L/h at full load 50 kW set: ~13 – 16 L/h at full load 100 kW set: ~25 – 31 L/h at full load 200 kW set: ~50 – 62 L/h at full load 500 kW set: ~125 – 155 L/h at full load 1000 kW set: ~250 – 310 L/h at full load 📉 Load-Based Consumption Curve Diesel gensets are not linear; actual burn rate by load: 25% load: ~0.30 L/kW·h equivalent (high specific consumption) 50% load: ~0.27 L/kW·h 75% load: ~0.25 L/kW·h 100% load: ~0.25 – 0.32 L/kW·h depending on engine → Most economical operating zone is 70% – 80% of rated power. 🔧 What Affects Consumption Engine tech: Electronic injection Altitude & ambient temp: High altitude or 40°C reduces air density, raises fuel use Maintenance status: Clogged filters, bad injectors increase burn by 5%–15% Fuel quality: Low calorific value diesel raises L/h Governor type: Electronic governor stabilizes consumption better 📊 How We Quote It Each quotation includes a Fuel Consumption Sheet stating: Genset model & prime/standby power L/h at 25% / 50% / 75% / 100% load Tank capacity & estimated run time at full load Optional enlarged base tank or external daily tank sizing 💡 To get an accurate number, tell us: Required kW / kVA (prime or standby?) Expected average load percentage in your application Daily running hours (continuous / emergency only) Diesel grade used locally ✅ In short: Fuel use is model-specific, but you can expect about 0.25–0.32 liters per kWh at full load, lower per-kWh at 70–80% load. We provide a load-based consumption table with every offer so you can calculate running cost before purchase. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

Question 5

Our standard warranty covers 1 year or 1,000 operating hours, whichever comes first, including free technical support, maintenance and replacement of defective parts caused by quality issues.

Accepted Answer

FAQ - Diesel Generator Sets Q: Are you a factory or a trading company? We are a manufacturer with our own export team. All diesel generator sets are assembled and tested in our own factory, while our in-house trading department handles international inquiries, contracts, and shipping directly. 🏭 How We Operate Production: Generator bodies, control panels, canopy fabrication, and load testing are done in-house Engine sourcing: We install genuine Cummins, Perkins, Yuchai, Weichai, etc., with original brand warranty Export: Our own foreign trade team manages documentation, inspection, and logistics — no external agent ✅ What This Means for You Factory-direct pricing — no trader margin added Strict QC — every genset passes 2-hour no-load + load test before shipment Faster response — engineering and sales under one roof OEM/ODM supported — voltage, frequency, canopy, ATS, parallel system customizable 🌍 We export directly to Asia, Africa, the Middle East, South America, and Europe. ✅ In short: We are a direct factory with our own export department — you deal with the maker, not a middleman. Better price, better control, better after-sales. Q: Can you provide on-site installation and commissioning? Yes, we can provide on-site installation and commissioning for most of our equipment and system products, subject to project scope, destination country, and mutual agreement in the contract. 🔧 How We Handle It For complex machinery, production lines, or electrical systems, we can send engineers to your site to handle unloading guidance, mechanical/electrical installation, alignment, wiring check, and first-run commissioning. Scope typically included: Installation supervision Mechanical & electrical connection guidance Calibration and parameter setting Trial run and performance testing Operator training (basic operation & daily maintenance) Scope typically excluded (unless quoted separately): Civil works, foundation construction, crane rental Local labor, scaffolding, power supply beyond equipment interface Long-term resident engineers (available on monthly basis if required) ✈️ Logistics & Cost Engineer dispatch is usually not included in EXW/FOB price by default. It can be quoted as a separate line item: Supervision & Commissioning Service, covering: Round-trip air tickets Visa & local transportation Accommodation (or client provides) Daily service fee (USD/day) For DDP / turnkey projects, on-site service can be bundled into the total project price. For simpler machines, we may provide video guidance + detailed manuals + 3D installation videos instead, which is faster and cost-free. 🌍 Regional Note We have experience dispatching engineers to Asia, the Middle East, Africa, and South America. For regions requiring work permits or security approvals, please allow a lead time of 2–4 weeks for visa and travel arrangements. 💡 When requesting a quotation, please let us know: Machine model / project scale Destination country & site readiness (power, foundation, local labor) Whether you prefer full on-site service or remote guidance only ✅ In short: Yes, on-site installation & commissioning is available for qualified equipment. It is optional and quotable separately under FOB/CIF, or bundled into turnkey/DDP projects upon request. Q: How about the fuel consumption of your diesel generator sets? The fuel consumption of our diesel generator sets depends on the rated power, engine brand, load rate, and whether the unit is prime or standby rated. As a general reference for most of our Cummins, Perkins, Yuchai, or Weichai powered generators, typical consumption at full load ranges from 190 g/kWh to 215 g/kWh (heat value based), which translates roughly to 0.25 – 0.32 L/kW·h at 100% load. ⛽ Reference Table (Approximate, Diesel Density ~0.84 kg/L) 10 kW set: ~2.6 – 3.2 L/h at full load 50 kW set: ~13 – 16 L/h at full load 100 kW set: ~25 – 31 L/h at full load 200 kW set: ~50 – 62 L/h at full load 500 kW set: ~125 – 155 L/h at full load 1000 kW set: ~250 – 310 L/h at full load 📉 Load-Based Consumption Curve Diesel gensets are not linear; actual burn rate by load: 25% load: ~0.30 L/kW·h equivalent (high specific consumption) 50% load: ~0.27 L/kW·h 75% load: ~0.25 L/kW·h 100% load: ~0.25 – 0.32 L/kW·h depending on engine → Most economical operating zone is 70% – 80% of rated power. 🔧 What Affects Consumption Engine tech: Electronic injection Altitude & ambient temp: High altitude or 40°C reduces air density, raises fuel use Maintenance status: Clogged filters, bad injectors increase burn by 5%–15% Fuel quality: Low calorific value diesel raises L/h Governor type: Electronic governor stabilizes consumption better 📊 How We Quote It Each quotation includes a Fuel Consumption Sheet stating: Genset model & prime/standby power L/h at 25% / 50% / 75% / 100% load Tank capacity & estimated run time at full load Optional enlarged base tank or external daily tank sizing 💡 To get an accurate number, tell us: Required kW / kVA (prime or standby?) Expected average load percentage in your application Daily running hours (continuous / emergency only) Diesel grade used locally ✅ In short: Fuel use is model-specific, but you can expect about 0.25–0.32 liters per kWh at full load, lower per-kWh at 70–80% load. We provide a load-based consumption table with every offer so you can calculate running cost before purchase. Q: How long is the warranty for your diesel generator sets? Our standard warranty for diesel generator sets is 12 months or 1000 running hours, whichever comes first, counted from the date of shipment or commissioning. 🛠 Warranty Breakdown by Component Whole generator set (frame, canopy, ATS, control panel): 12 months / 1000 running hours Engine (Cummins / Perkins / Yuchai / Weichai etc.): Follows original engine manufacturer warranty — usually 12–24 months or up to 2000 running hours Alternator (Stamford / Marathon / Leroy-Somer / Mecc Alte etc.): 12–24 months depending on brand policy Consumables (oil, fuel filters, air filters, belts, batteries): Not covered ✅ What Is Covered Manufacturing defects in material and workmanship Non-human-caused failures of major components Free replacement parts (EXW our factory or FOB loading port) Remote technical support and troubleshooting during warranty period ❌ Not Covered Damage caused by improper installation, wrong voltage, overload, or lack of maintenance Wear-and-tear parts and routine consumables Issues caused by using non-recommended diesel grade or poor site conditions 📈 Extended Warranty Options For government tenders, mining, or continuous-prime projects, we can offer: 18-month / 1500-hour warranty 24-month / 2000-hour warranty On-site spare parts kit bundled with extended service contract 📋 How to Claim Provide genset serial number + photos/videos of the issue Our engineer reviews within 24–48 hours Free parts sent by DHL/FedEx, or local agent support if available in your country 🌍 Regional Note: For markets with local service partners (e.g., Nigeria, Kenya, UAE, Indonesia, Peru), warranty claims can often be handled faster through regional agents. 💡 When requesting a quote, tell us: Prime or standby application? Expected annual running hours Whether you want standard or extended warranty included in the price ✅ In short: Default warranty is 12 months or 1000 running hours for the whole set, with engine/alternator following original brand policy. Extended packages are available. We focus on fast claim response, not just long paper warranty. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project— Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

Question 6

Yes, we offer comprehensive after-sales services through local support stations, providing rapid technical assistance, maintenance, troubleshooting, training and spare parts availability.

Accepted Answer

FAQ - Diesel Generator Sets Q: Are you a factory or a trading company? We are a manufacturer with our own export team. All diesel generator sets are assembled and tested in our own factory, while our in-house trading department handles international inquiries, contracts, and shipping directly. 🏭 How We Operate Production: Generator bodies, control panels, canopy fabrication, and load testing are done in-house Engine sourcing: We install genuine Cummins, Perkins, Yuchai, Weichai, etc., with original brand warranty Export: Our own foreign trade team manages documentation, inspection, and logistics — no external agent ✅ What This Means for You Factory-direct pricing — no trader margin added Strict QC — every genset passes 2-hour no-load + load test before shipment Faster response — engineering and sales under one roof OEM/ODM supported — voltage, frequency, canopy, ATS, parallel system customizable 🌍 We export directly to Asia, Africa, the Middle East, South America, and Europe. ✅ In short: We are a direct factory with our own export department — you deal with the maker, not a middleman. Better price, better control, better after-sales. Q: Can you provide on-site installation and commissioning? Yes, we can provide on-site installation and commissioning for most of our equipment and system products, subject to project scope, destination country, and mutual agreement in the contract. 🔧 How We Handle It For complex machinery, production lines, or electrical systems, we can send engineers to your site to handle unloading guidance, mechanical/electrical installation, alignment, wiring check, and first-run commissioning. Scope typically included: Installation supervision Mechanical & electrical connection guidance Calibration and parameter setting Trial run and performance testing Operator training (basic operation & daily maintenance) Scope typically excluded (unless quoted separately): Civil works, foundation construction, crane rental Local labor, scaffolding, power supply beyond equipment interface Long-term resident engineers (available on monthly basis if required) ✈️ Logistics & Cost Engineer dispatch is usually not included in EXW/FOB price by default. It can be quoted as a separate line item: Supervision & Commissioning Service, covering: Round-trip air tickets Visa & local transportation Accommodation (or client provides) Daily service fee (USD/day) For DDP / turnkey projects, on-site service can be bundled into the total project price. For simpler machines, we may provide video guidance + detailed manuals + 3D installation videos instead, which is faster and cost-free. 🌍 Regional Note We have experience dispatching engineers to Asia, the Middle East, Africa, and South America. For regions requiring work permits or security approvals, please allow a lead time of 2–4 weeks for visa and travel arrangements. 💡 When requesting a quotation, please let us know: Machine model / project scale Destination country & site readiness (power, foundation, local labor) Whether you prefer full on-site service or remote guidance only ✅ In short: Yes, on-site installation & commissioning is available for qualified equipment. It is optional and quotable separately under FOB/CIF, or bundled into turnkey/DDP projects upon request. Q: How about the fuel consumption of your diesel generator sets? The fuel consumption of our diesel generator sets depends on the rated power, engine brand, load rate, and whether the unit is prime or standby rated. As a general reference for most of our Cummins, Perkins, Yuchai, or Weichai powered generators, typical consumption at full load ranges from 190 g/kWh to 215 g/kWh (heat value based), which translates roughly to 0.25 – 0.32 L/kW·h at 100% load. ⛽ Reference Table (Approximate, Diesel Density ~0.84 kg/L) 10 kW set: ~2.6 – 3.2 L/h at full load 50 kW set: ~13 – 16 L/h at full load 100 kW set: ~25 – 31 L/h at full load 200 kW set: ~50 – 62 L/h at full load 500 kW set: ~125 – 155 L/h at full load 1000 kW set: ~250 – 310 L/h at full load 📉 Load-Based Consumption Curve Diesel gensets are not linear; actual burn rate by load: 25% load: ~0.30 L/kW·h equivalent (high specific consumption) 50% load: ~0.27 L/kW·h 75% load: ~0.25 L/kW·h 100% load: ~0.25 – 0.32 L/kW·h depending on engine → Most economical operating zone is 70% – 80% of rated power. 🔧 What Affects Consumption Engine tech: Electronic injection Altitude & ambient temp: High altitude or 40°C reduces air density, raises fuel use Maintenance status: Clogged filters, bad injectors increase burn by 5%–15% Fuel quality: Low calorific value diesel raises L/h Governor type: Electronic governor stabilizes consumption better 📊 How We Quote It Each quotation includes a Fuel Consumption Sheet stating: Genset model & prime/standby power L/h at 25% / 50% / 75% / 100% load Tank capacity & estimated run time at full load Optional enlarged base tank or external daily tank sizing 💡 To get an accurate number, tell us: Required kW / kVA (prime or standby?) Expected average load percentage in your application Daily running hours (continuous / emergency only) Diesel grade used locally ✅ In short: Fuel use is model-specific, but you can expect about 0.25–0.32 liters per kWh at full load, lower per-kWh at 70–80% load. We provide a load-based consumption table with every offer so you can calculate running cost before purchase. Q: How long is the warranty for your diesel generator sets? Our standard warranty for diesel generator sets is 12 months or 1000 running hours, whichever comes first, counted from the date of shipment or commissioning. 🛠 Warranty Breakdown by Component Whole generator set (frame, canopy, ATS, control panel): 12 months / 1000 running hours Engine (Cummins / Perkins / Yuchai / Weichai etc.): Follows original engine manufacturer warranty — usually 12–24 months or up to 2000 running hours Alternator (Stamford / Marathon / Leroy-Somer / Mecc Alte etc.): 12–24 months depending on brand policy Consumables (oil, fuel filters, air filters, belts, batteries): Not covered ✅ What Is Covered Manufacturing defects in material and workmanship Non-human-caused failures of major components Free replacement parts (EXW our factory or FOB loading port) Remote technical support and troubleshooting during warranty period ❌ Not Covered Damage caused by improper installation, wrong voltage, overload, or lack of maintenance Wear-and-tear parts and routine consumables Issues caused by using non-recommended diesel grade or poor site conditions 📈 Extended Warranty Options For government tenders, mining, or continuous-prime projects, we can offer: 18-month / 1500-hour warranty 24-month / 2000-hour warranty On-site spare parts kit bundled with extended service contract 📋 How To Claim Provide genset serial number + photos/videos of the issue Our engineer reviews within 24–48 hours Free parts sent by DHL/FedEx, or local agent support if available in your country 🌍 Regional Note: For markets with local service partners (e.g., Nigeria, Kenya, UAE, Indonesia, Peru), warranty claims can often be handled faster through regional agents. 💡 When requesting a quote, tell us: Prime or standby application? Expected annual running hours Whether you want standard or extended warranty included in the price ✅ In short: Default warranty is 12 months or 1000 running hours for the whole set, with engine/alternator following original brand policy. Extended packages are available. We focus on fast claim response, not just long paper warranty. Q: Do you provide after-sales service for your products? Yes, we provide comprehensive after-sales service for all diesel generator sets and supporting power equipment. Our support covers both the warranty period and long-term post-warranty operation, ensuring your equipment runs reliably throughout its lifecycle. 🛠 Core After-Sales Services Remote technical support: 24-hour response via Email, WhatsApp, WeChat, or video call for fault diagnosis and operational guidance Spare parts supply: Original and OEM-quality parts for engines, alternators, controllers (Deep Sea, SmartGen), ATS, fuel systems, and cooling systems Warranty execution: Fast processing of warranty claims with free replacement parts for quality-related issues Commissioning follow-up: Optional post-installation inspection after the first 100 running hours or 1 month of operation Operator training: On-site or remote training covering daily maintenance, fault code interpretation, safe start/stop procedures, and basic troubleshooting Documentation package: English operation manual, electrical schematic diagram, spare parts catalog, factory load test report, and CE/ISO certificates included with every shipment 🌍 Global Service Network Local agent support: In key markets such as Nigeria, Kenya, UAE, Saudi Arabia, Indonesia, Thailand, Peru, and Chile, we coordinate with local service partners for faster on-site response Remote-first model: For other regions, our factory engineers provide real-time remote guidance, minimizing downtime while parts are in transit Annual maintenance contracts (AMC): Available for industrial plants, data centers, rental companies, and infrastructure projects requiring planned preventive maintenance 📦 Recommended First-Year Spare Parts Kit To minimize unexpected downtime, we recommend ordering a first-year spare parts kit alongside your genset, typically including: Oil filter, fuel filter, primary fuel filter, air filter Fan belt, V-belts, tensioner Common sensors (coolant temperature, oil pressure, speed sensor) Fuses, relays, and AVR (for brushless alternators) Critical seals and gaskets ⏱ Response & Delivery Commitments Pre-sales & order support: Same-day reply Technical inquiry after delivery: Within 24 hours (working days) Urgent breakdown support (prime power users): Initial remote response within 12 hours Spare parts dispatch: Within 3 working days after claim approval, shipped via DHL/FedEx/UPS (typical delivery: 3–5 days globally) 💡 How to Get Faster Support Please keep the following information ready when contacting us: Genset model and serial number Controller model and displayed fault codes (with photo if possible) Operating environment (altitude, ambient temperature, load profile) Brief description of symptoms and recent maintenance history ✅ In short: Yes — we deliver end-to-end after-sales service: remote troubleshooting, global spare parts supply, warranty handling, optional local agent coordination, and long-term maintenance solutions. Our commitment is simple: we don’t just sell generators; we keep them running. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

Question 7

Rest assured, we have complete product manuals and standard wiring diagrams. The documents are detailed and clearly formatted, ready for direct use in installation, commissioning and daily reference.

Accepted Answer

FAQ - Diesel Generator Sets Q: Are you a factory or a trading company? We are a manufacturer with our own export team. All diesel generator sets are assembled and tested in our own factory, while our in-house trading department handles international inquiries, contracts, and shipping directly. 🏭 How We Operate Production: Generator bodies, control panels, canopy fabrication, and load testing are done in-house Engine sourcing: We install genuine Cummins, Perkins, Yuchai, Weichai, etc., with original brand warranty Export: Our own foreign trade team manages documentation, inspection, and logistics — no external agent ✅ What This Means for You Factory-direct pricing — no trader margin added Strict QC — every genset passes 2-hour no-load + load test before shipment Faster response — engineering and sales under one roof OEM/ODM supported — voltage, frequency, canopy, ATS, parallel system customizable 🌍 We export directly to Asia, Africa, the Middle East, South America, and Europe. ✅ In short: We are a direct factory with our own export department — you deal with the maker, not a middleman. Better price, better control, better after-sales. Q: Can you provide on-site installation and commissioning? Yes, we can provide on-site installation and commissioning for most of our equipment and system products, subject to project scope, destination country, and mutual agreement in the contract. 🔧 How We Handle It For complex machinery, production lines, or electrical systems, we can send engineers to your site to handle unloading guidance, mechanical/electrical installation, alignment, wiring check, and first-run commissioning. Scope typically included: Installation supervision Mechanical & electrical connection guidance Calibration and parameter setting Trial run and performance testing Operator training (basic operation & daily maintenance) Scope typically excluded (unless quoted separately): Civil works, foundation construction, crane rental Local labor, scaffolding, power supply beyond equipment interface Long-term resident engineers (available on monthly basis if required) ✈️ Logistics & Cost Engineer dispatch is usually not included in EXW/FOB price by default. It can be quoted as a separate line item: Supervision & Commissioning Service, covering: Round-trip air tickets Visa & local transportation Accommodation (or client provides) Daily service fee (USD/day) For DDP / turnkey projects, on-site service can be bundled into the total project price. For simpler machines, we may provide video guidance + detailed manuals + 3D installation videos instead, which is faster and cost-free. 🌍 Regional Note We have experience dispatching engineers to Asia, the Middle East, Africa, and South America. For regions requiring work permits or security approvals, please allow a lead time of 2–4 weeks for visa and travel arrangements. 💡 When requesting a quotation, please let us know: Machine model / project scale Destination country & site readiness (power, foundation, local labor) Whether you prefer full on-site service or remote guidance only ✅ In short: Yes, on-site installation & commissioning is available for qualified equipment. It is optional and quotable separately under FOB/CIF, or bundled into turnkey/DDP projects upon request. Q: How about the fuel consumption of your diesel generator sets? The fuel consumption of our diesel generator sets depends on the rated power, engine brand, load rate, and whether the unit is prime or standby rated. As a general reference for most of our Cummins, Perkins, Yuchai, or Weichai powered generators, typical consumption at full load ranges from 190 g/kWh to 215 g/kWh (heat value based), which translates roughly to 0.25 – 0.32 L/kW·h at 100% load. ⛽ Reference Table (Approximate, Diesel Density ~0.84 kg/L) 10 kW set: ~2.6 – 3.2 L/h at full load 50 kW set: ~13 – 16 L/h at full load 100 kW set: ~25 – 31 L/h at full load 200 kW set: ~50 – 62 L/h at full load 500 kW set: ~125 – 155 L/h at full load 1000 kW set: ~250 – 310 L/h at full load 📉 Load-Based Consumption Curve Diesel gensets are not linear; actual burn rate by load: 25% load: ~0.30 L/kW·h equivalent (high specific consumption) 50% load: ~0.27 L/kW·h 75% load: ~0.25 L/kW·h 100% load: ~0.25 – 0.32 L/kW·h depending on engine → Most economical operating zone is 70% – 80% of rated power. 🔧 What Affects Consumption Engine tech: Electronic injection Altitude & ambient temp: High altitude or 40°C reduces air density, raises fuel use Maintenance status: Clogged filters, bad injectors increase burn by 5%–15% Fuel quality: Low calorific value diesel raises L/h Governor type: Electronic governor stabilizes consumption better 📊 How We Quote It Each quotation includes a Fuel Consumption Sheet stating: Genset model & prime/standby power L/h at 25% / 50% / 75% / 100% load Tank capacity & estimated run time at full load Optional enlarged base tank or external daily tank sizing 💡 To get an accurate number, tell us: Required kW / kVA (prime or standby?) Expected average load percentage in your application Daily running hours (continuous / emergency only) Diesel grade used locally ✅ In short: Fuel use is model-specific, but you can expect about 0.25–0.32 liters per kWh at full load, lower per-kWh at 70–80% load. We provide a load-based consumption table with every offer so you can calculate running cost before purchase. Q: How long is the warranty for your diesel generator sets? Our standard warranty for diesel generator sets is 12 months or 1000 running hours, whichever comes first, counted from the date of shipment or commissioning. 🛠 Warranty Breakdown by Component Whole generator set (frame, canopy, ATS, control panel): 12 months / 1000 running hours Engine (Cummins / Perkins / Yuchai / Weichai etc.): Follows original engine manufacturer warranty — usually 12–24 months or up to 2000 running hours Alternator (Stamford / Marathon / Leroy-Somer / Mecc Alte etc.): 12–24 months depending on brand policy Consumables (oil, fuel filters, air filters, belts, batteries): Not covered ✅ What Is Covered Manufacturing defects in material and workmanship Non-human-caused failures of major components Free replacement parts (EXW our factory or FOB loading port) Remote technical support and troubleshooting during warranty period ❌ Not Covered Damage caused by improper installation, wrong voltage, overload, or lack of maintenance Wear-and-tear parts and routine consumables Issues caused by using non-recommended diesel grade or poor site conditions 📈 Extended Warranty Options For government tenders, mining, or continuous-prime projects, we can offer: 18-month / 1500-hour warranty 24-month / 2000-hour warranty On-site spare parts kit bundled with extended service contract 📋 How To Claim Provide genset serial number + photos/videos of the issue Our engineer reviews within 24–48 hours Free parts sent by DHL/FedEx, or local agent support if available in your country 🌍 Regional Note: For markets with local service partners (e.g., Nigeria, Kenya, UAE, Indonesia, Peru), warranty claims can often be handled faster through regional agents. 💡 When requesting a quote, tell us: Prime or standby application? Expected annual running hours Whether you want standard or extended warranty included in the price ✅ In short: Default warranty is 12 months or 1000 running hours for the whole set, with engine/alternator following original brand policy. Extended packages are available. We focus on fast claim response, not just long paper warranty. Q: Do you provide after-sales service for your products? Yes, we provide comprehensive after-sales service for all diesel generator sets and supporting power equipment. Our support covers both the warranty period and long-term post-warranty operation, ensuring your equipment runs reliably throughout its lifecycle. 🛠 Core After-Sales Services Remote technical support: 24-hour response via Email, WhatsApp, WeChat, or video call for fault diagnosis and operational guidance Spare parts supply: Original and OEM-quality parts for engines, alternators, controllers (Deep Sea, SmartGen), ATS, fuel systems, and cooling systems Warranty execution: Fast processing of warranty claims with free replacement parts for quality-related issues Commissioning follow-up: Optional post-installation inspection after the first 100 running hours or 1 month of operation Operator training: On-site or remote training covering daily maintenance, fault code interpretation, safe start/stop procedures, and basic troubleshooting Documentation package: English operation manual, electrical schematic diagram, spare parts catalog, factory load test report, and CE/ISO certificates included with every shipment 🌍 Global Service Network Local agent support: In key markets such as Nigeria, Kenya, UAE, Saudi Arabia, Indonesia, Thailand, Peru, and Chile, we coordinate with local service partners for faster on-site response Remote-first model: For other regions, our factory engineers provide real-time remote guidance, minimizing downtime while parts are in transit Annual maintenance contracts (AMC): Available for industrial plants, data centers, rental companies, and infrastructure projects requiring planned preventive maintenance 📦 Recommended First-Year Spare Parts Kit To minimize unexpected downtime, we recommend ordering a first-year spare parts kit alongside your genset, typically including: Oil filter, fuel filter, primary fuel filter, air filter Fan belt, V-belts, tensioner Common sensors (coolant temperature, oil pressure, speed sensor) Fuses, relays, and AVR (for brushless alternators) Critical seals and gaskets ⏱ Response & Delivery Commitments Pre-sales & order support: Same-day reply Technical inquiry after delivery: Within 24 hours (working days) Urgent breakdown support (prime power users): Initial remote response within 12 hours Spare parts dispatch: Within 3 working days after claim approval, shipped via DHL/FedEx/UPS (typical delivery: 3–5 days globally) 💡 How to Get Faster Support Please keep the following information ready when contacting us: Genset model and serial number Controller model and displayed fault codes (with photo if possible) Operating environment (altitude, ambient temperature, load profile) Brief description of symptoms and recent maintenance history ✅ In short: Yes — we deliver end-to-end after-sales service: remote troubleshooting, global spare parts supply, warranty handling, optional local agent coordination, and long-term maintenance solutions. Our commitment is simple: we don’t just sell generators; we keep them running. Q: Can I have the instruction manual and wiring diagram? Yes. Every diesel generator set we ship comes with a full English documentation package, including the operation & instruction manual and the complete wiring diagram set, provided in both printed and digital (PDF) formats. For engineered projects we can also supply editable DWG / EPLAN files on request. 📘 Instruction Manual Includes Product overview, rated parameters, and nameplate explanation (kW/kVA, voltage, frequency, power factor) Start-up / shut-down procedures for manual, auto, and ATS modes Control panel guide (Deep Sea / SmartGen / Harsen etc.): button functions, alarm codes, parameter setting Daily / weekly / monthly maintenance checklist (oil, filters, coolant, battery, belt inspection) Troubleshooting table with fault code list and corrective actions Safety warnings, grounding requirement, and emergency stop procedure 🔌 Wiring Diagram Set Includes Main AC output diagram (generator terminals U/V/W/N/PE → ATS / distribution panel) Control panel internal wiring diagram ATS control wiring diagram (when equipped) Battery, starter, and alternator excitation wiring Sensor wiring (oil pressure, water temperature, speed, fuel level) Canopy lights / sockets / optional remote start wiring (for silent & container types) 📂 Delivery Formats Printed: 1–2 bound copies placed in the control box or spare-parts crate PDF: sent by email / WeTransfer / WhatsApp before or right after shipment CAD version (DWG / EPLAN): available on request for EPC / consultant teams doing site integration 🌍 Language & Standard Default: English Spanish / Arabic / French / Russian available on request Diagrams follow IEC / NEC marking conventions with clear terminal numbers and phase colors ⚠️ Customization Note If your unit is built to a non-standard spec (e.g. 480V/60Hz, 415V/50Hz, single-phase derivative, parallel system, synchronized ATS), the manual and diagram shipped will match your exact order configuration — not a generic model booklet. 💡 Site Tip Before connecting to the grid or ATS, always cross-check the diagram against the actual controller label and terminal board. You can send us a photo of the nameplate + controller model and we’ll confirm the matching page of the diagram. ✅ In short: Yes — you get a model-specific English instruction manual + full wiring diagrams (printed + PDF) with every genset, and CAD source files if your project needs them. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

Question 8

Standard production takes 5–10 working days, while bulk orders benefit from faster large-scale manufacturing. Rush orders are supported, with total overseas delivery typically requiring 2–3 months.

Accepted Answer

FAQ - Diesel Generator Sets Q: Are you a factory or a trading company? We are a manufacturer with our own export team. All diesel generator sets are assembled and tested in our own factory, while our in-house trading department handles international inquiries, contracts, and shipping directly. 🏭 How We Operate Production: Generator bodies, control panels, canopy fabrication, and load testing are done in-house Engine sourcing: We install genuine Cummins, Perkins, Yuchai, Weichai, etc., with original brand warranty Export: Our own foreign trade team manages documentation, inspection, and logistics — no external agent ✅ What This Means for You Factory-direct pricing — no trader margin added Strict QC — every genset passes 2-hour no-load + load test before shipment Faster response — engineering and sales under one roof OEM/ODM supported — voltage, frequency, canopy, ATS, parallel system customizable 🌍 We export directly to Asia, Africa, the Middle East, South America, and Europe. ✅ In short: We are a direct factory with our own export department — you deal with the maker, not a middleman. Better price, better control, better after-sales. Q: Can you provide on-site installation and commissioning? Yes, we can provide on-site installation and commissioning for most of our equipment and system products, subject to project scope, destination country, and mutual agreement in the contract. 🔧 How We Handle It For complex machinery, production lines, or electrical systems, we can send engineers to your site to handle unloading guidance, mechanical/electrical installation, alignment, wiring check, and first-run commissioning. Scope typically included: Installation supervision Mechanical & electrical connection guidance Calibration and parameter setting Trial run and performance testing Operator training (basic operation & daily maintenance) Scope typically excluded (unless quoted separately): Civil works, foundation construction, crane rental Local labor, scaffolding, power supply beyond equipment interface Long-term resident engineers (available on monthly basis if required) ✈️ Logistics & Cost Engineer dispatch is usually not included in EXW/FOB price by default. It can be quoted as a separate line item: Supervision & Commissioning Service, covering: Round-trip air tickets Visa & local transportation Accommodation (or client provides) Daily service fee (USD/day) For DDP / turnkey projects, on-site service can be bundled into the total project price. For simpler machines, we may provide video guidance + detailed manuals + 3D installation videos instead, which is faster and cost-free. 🌍 Regional Note We have experience dispatching engineers to Asia, the Middle East, Africa, and South America. For regions requiring work permits or security approvals, please allow a lead time of 2–4 weeks for visa and travel arrangements. 💡 When requesting a quotation, please let us know: Machine model / project scale Destination country & site readiness (power, foundation, local labor) Whether you prefer full on-site service or remote guidance only ✅ In short: Yes, on-site installation & commissioning is available for qualified equipment. It is optional and quotable separately under FOB/CIF, or bundled into turnkey/DDP projects upon request. Q: How about the fuel consumption of your diesel generator sets? The fuel consumption of our diesel generator sets depends on the rated power, engine brand, load rate, and whether the unit is prime or standby rated. As a general reference for most of our Cummins, Perkins, Yuchai, or Weichai powered generators, typical consumption at full load ranges from 190 g/kWh to 215 g/kWh (heat value based), which translates roughly to 0.25 – 0.32 L/kW·h at 100% load. ⛽ Reference Table (Approximate, Diesel Density ~0.84 kg/L) 10 kW set: ~2.6 – 3.2 L/h at full load 50 kW set: ~13 – 16 L/h at full load 100 kW set: ~25 – 31 L/h at full load 200 kW set: ~50 – 62 L/h at full load 500 kW set: ~125 – 155 L/h at full load 1000 kW set: ~250 – 310 L/h at full load 📉 Load-Based Consumption Curve Diesel gensets are not linear; actual burn rate by load: 25% load: ~0.30 L/kW·h equivalent (high specific consumption) 50% load: ~0.27 L/kW·h 75% load: ~0.25 L/kW·h 100% load: ~0.25 – 0.32 L/kW·h depending on engine → Most economical operating zone is 70% – 80% of rated power. 🔧 What Affects Consumption Engine tech: Electronic injection Altitude & ambient temp: High altitude or 40°C reduces air density, raises fuel use Maintenance status: Clogged filters, bad injectors increase burn by 5%–15% Fuel quality: Low calorific value diesel raises L/h Governor type: Electronic governor stabilizes consumption better 📊 How We Quote It Each quotation includes a Fuel Consumption Sheet stating: Genset model & prime/standby power L/h at 25% / 50% / 75% / 100% load Tank capacity & estimated run time at full load Optional enlarged base tank or external daily tank sizing 💡 To get an accurate number, tell us: Required kW / kVA (prime or standby?) Expected average load percentage in your application Daily running hours (continuous / emergency only) Diesel grade used locally ✅ In short: Fuel use is model-specific, but you can expect about 0.25–0.32 liters per kWh at full load, lower per-kWh at 70–80% load. We provide a load-based consumption table with every offer so you can calculate running cost before purchase. Q: How long is the warranty for your diesel generator sets? Our standard warranty for diesel generator sets is 12 months or 1000 running hours, whichever comes first, counted from the date of shipment or commissioning. 🛠 Warranty Breakdown by Component Whole generator set (frame, canopy, ATS, control panel): 12 months / 1000 running hours Engine (Cummins / Perkins / Yuchai / Weichai etc.): Follows original engine manufacturer warranty — usually 12–24 months or up to 2000 running hours Alternator (Stamford / Marathon / Leroy-Somer / Mecc Alte etc.): 12–24 months depending on brand policy Consumables (oil, fuel filters, air filters, belts, batteries): Not covered ✅ What Is Covered Manufacturing defects in material and workmanship Non-human-caused failures of major components Free replacement parts (EXW our factory or FOB loading port) Remote technical support and troubleshooting during warranty period ❌ Not Covered Damage caused by improper installation, wrong voltage, overload, or lack of maintenance Wear-and-tear parts and routine consumables Issues caused by using non-recommended diesel grade or poor site conditions 📈 Extended Warranty Options For government tenders, mining, or continuous-prime projects, we can offer: 18-month / 1500-hour warranty 24-month / 2000-hour warranty On-site spare parts kit bundled with extended service contract 📋 How To Claim Provide genset serial number + photos/videos of the issue Our engineer reviews within 24–48 hours Free parts sent by DHL/FedEx, or local agent support if available in your country 🌍 Regional Note: For markets with local service partners (e.g., Nigeria, Kenya, UAE, Indonesia, Peru), warranty claims can often be handled faster through regional agents. 💡 When requesting a quote, tell us: Prime or standby application? Expected annual running hours Whether you want standard or extended warranty included in the price ✅ In short: Default warranty is 12 months or 1000 running hours for the whole set, with engine/alternator following original brand policy. Extended packages are available. We focus on fast claim response, not just long paper warranty. Q: Do you provide after-sales service for your products? Yes, we provide comprehensive after-sales service for all diesel generator sets and supporting power equipment. Our support covers both the warranty period and long-term post-warranty operation, ensuring your equipment runs reliably throughout its lifecycle. 🛠 Core After-Sales Services Remote technical support: 24-hour response via Email, WhatsApp, WeChat, or video call for fault diagnosis and operational guidance Spare parts supply: Original and OEM-quality parts for engines, alternators, controllers (Deep Sea, SmartGen), ATS, fuel systems, and cooling systems Warranty execution: Fast processing of warranty claims with free replacement parts for quality-related issues Commissioning follow-up: Optional post-installation inspection after the first 100 running hours or 1 month of operation Operator training: On-site or remote training covering daily maintenance, fault code interpretation, safe start/stop procedures, and basic troubleshooting Documentation package: English operation manual, electrical schematic diagram, spare parts catalog, factory load test report, and CE/ISO certificates included with every shipment 🌍 Global Service Network Local agent support: In key markets such as Nigeria, Kenya, UAE, Saudi Arabia, Indonesia, Thailand, Peru, and Chile, we coordinate with local service partners for faster on-site response Remote-first model: For other regions, our factory engineers provide real-time remote guidance, minimizing downtime while parts are in transit Annual maintenance contracts (AMC): Available for industrial plants, data centers, rental companies, and infrastructure projects requiring planned preventive maintenance 📦 Recommended First-Year Spare Parts Kit To minimize unexpected downtime, we recommend ordering a first-year spare parts kit alongside your genset, typically including: Oil filter, fuel filter, primary fuel filter, air filter Fan belt, V-belts, tensioner Common sensors (coolant temperature, oil pressure, speed sensor) Fuses, relays, and AVR (for brushless alternators) Critical seals and gaskets ⏱ Response & Delivery Commitments Pre-sales & order support: Same-day reply Technical inquiry after delivery: Within 24 hours (working days) Urgent breakdown support (prime power users): Initial remote response within 12 hours Spare parts dispatch: Within 3 working days after claim approval, shipped via DHL/FedEx/UPS (typical delivery: 3–5 days globally) 💡 How to Get Faster Support Please keep the following information ready when contacting us: Genset model and serial number Controller model and displayed fault codes (with photo if possible) Operating environment (altitude, ambient temperature, load profile) Brief description of symptoms and recent maintenance history ✅ In short: Yes — we deliver end-to-end after-sales service: remote troubleshooting, global spare parts supply, warranty handling, optional local agent coordination, and long-term maintenance solutions. Our commitment is simple: we don’t just sell generators; we keep them running. Q: Can I have the instruction manual and wiring diagram? Yes. Every diesel generator set we ship comes with a full English documentation package, including the operation & instruction manual and the complete wiring diagram set, provided in both printed and digital (PDF) formats. For engineered projects we can also supply editable DWG / EPLAN files on request. 📘 Instruction Manual Includes Product overview, rated parameters, and nameplate explanation (kW/kVA, voltage, frequency, power factor) Start-up / shut-down procedures for manual, auto, and ATS modes Control panel guide (Deep Sea / SmartGen / Harsen etc.): button functions, alarm codes, parameter setting Daily / weekly / monthly maintenance checklist (oil, filters, coolant, battery, belt inspection) Troubleshooting table with fault code list and corrective actions Safety warnings, grounding requirement, and emergency stop procedure 🔌 Wiring Diagram Set Includes Main AC output diagram (generator terminals U/V/W/N/PE → ATS / distribution panel) Control panel internal wiring diagram ATS control wiring diagram (when equipped) Battery, starter, and alternator excitation wiring Sensor wiring (oil pressure, water temperature, speed, fuel level) Canopy lights / sockets / optional remote start wiring (for silent & container types) 📂 Delivery Formats Printed: 1–2 bound copies placed in the control box or spare-parts crate PDF: sent by email / WeTransfer / WhatsApp before or right after shipment CAD version (DWG / EPLAN): available on request for EPC / consultant teams doing site integration 🌍 Language & Standard Default: English Spanish / Arabic / French / Russian available on request Diagrams follow IEC / NEC marking conventions with clear terminal numbers and phase colors ⚠️ Customization Note If your unit is built to a non-standard spec (e.g. 480V/60Hz, 415V/50Hz, single-phase derivative, parallel system, synchronized ATS), the manual and diagram shipped will match your exact order configuration — not a generic model booklet. 💡 Site Tip Before connecting to the grid or ATS, always cross-check the diagram against the actual controller label and terminal board. You can send us a photo of the nameplate + controller model and we’ll confirm the matching page of the diagram. ✅ In short: Yes — you get a model-specific English instruction manual + full wiring diagrams (printed + PDF) with every genset, and CAD source files if your project needs them. Q: How long is the delivery lead time? Is rush order available? Our standard production lead time for diesel generator sets is 20–35 working days after receipt of deposit and order confirmation, depending on power range, engine brand, and customization level. Shipping time is additional, based on Incoterms and destination. 📦 Standard Lead Time Reference Stock / hot-selling models (e.g. 50kW / 100kW / 200kW silent type with Cummins/Yuchai): 7–12 working days dispatch Standard open/silent type, 10–500kW: 20–25 working days Containerized / trailer / parallel system / ATS + synchronization: 30–45 working days Special specs (480V/60Hz, high-voltage 6.6kV, explosion-proof, mining package): 35–55 working days Sea freight (FOB/CIF): 15–35 days depending on destination 🚀 Rush Order / Expedited Production Yes, rush orders are available subject to workshop schedule and component inventory. Express slot: We can shorten standard production to 12–15 working days for 1–3 standard units Stock-engine priority: If we have your engine (Cummins/Perkins/Yuchai/Weichai) and alternator (Stamford/Mecc Alte) in stock, silent canopy build + wiring + test can be done in ~10 working days Rush fee: Normally 3%–8% of order value, confirmed case by case Pre-built semi-finished units: We keep bare frames, canopies, and control panels in process to cut 5–7 days ⚠️ What Rush Order Does NOT Cover Ocean transit time (cannot be compressed beyond express freight options) Third-party inspection (SGS/BV) if their engineer availability is tight — book early Custom certifications (CE for special markets, SASO, SONCAP) if not pre-prepared 📋 How to Get the Real Date When you inquire, please tell us: Exact model / kW-kVA / prime or standby Voltage-frequency-phase (380V/50Hz or 480V/60Hz etc.) With or without ATS, parallel, trailer, container Destination port (for total landed time) Whether you accept stock-engine substitution to save time ✅ In short: Standard lead time is 20–35 working days after deposit; stock units ship in 7–12 days. Rush orders can be compressed to 10–15 working days with a small expedite fee, subject to parts availability. We always give a written estimated dispatch date in the PI — no vague "about one month" promises. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

Question 9

Industrial diesel generator sets are engineered for long-term operation under complex conditions, with robust construction, advanced protection systems and compliance with strict quality standards.

Accepted Answer

FAQ - Diesel Generator Sets body { font-family: Arial, Helvetica, sans-serif; background-color: #ffffff; color: #333; margin: 0; padding: 40px; line-height: 1.6; } .faq-container { max-width: 960px; } .faq-item { margin-bottom: 40px; } .faq-question { font-weight: bold; font-size: 16px; margin-bottom: 10px; color: #222; } .faq-answer { font-size: 15px; color: #555; } .faq-answer ul { margin: 8px 0 8px 20px; padding: 0; } .faq-answer li { margin-bottom: 6px; } .highlight { font-weight: bold; color: #d32f2f; } .section-title { font-weight: bold; margin-top: 12px; margin-bottom: 6px; color: #444; } code background-color: #f4f4f4; padding: 2px 6px; border-radius: 3px; font-family: Consolas, monospace; font-size: 14px; } Q: Are you a factory or a trading company? We are a manufacturer with our own export team. All diesel generator sets are assembled and tested in our own factory, while our in-house trading department handles international inquiries, contracts, and shipping directly. 🏭 How We Operate Production: Generator bodies, control panels, canopy fabrication, and load testing are done in-house Engine sourcing: We install genuine Cummins, Perkins, Yuchai, Weichai, etc., with original brand warranty Export: Our own foreign trade team manages documentation, inspection, and logistics — no external agent ✅ What This Means for You Factory-direct pricing — no trader margin added Strict QC — every genset passes 2-hour no-load + load test before shipment Faster response — engineering and sales under one roof OEM/ODM supported — voltage, frequency, canopy, ATS, parallel system customizable 🌍 We export directly to Asia, Africa, the Middle East, South America, and Europe. ✅ In short: We are a direct factory with our own export department — you deal with the maker, not a middleman. Better price, better control, better after-sales. Q: Can you provide on-site installation and commissioning? Yes, we can provide on-site installation and commissioning for most of our equipment and system products, subject to project scope, destination country, and mutual agreement in the contract. 🔧 How We Handle It For complex machinery, production lines, or electrical systems, we can send engineers to your site to handle unloading guidance, mechanical/electrical installation, alignment, wiring check, and first-run commissioning. Scope typically included: Installation supervision Mechanical & electrical connection guidance Calibration and parameter setting Trial run and performance testing Operator training (basic operation & daily maintenance) Scope typically excluded (unless quoted separately): Civil works, foundation construction, crane rental Local labor, scaffolding, power supply beyond equipment interface Long-term resident engineers (available on monthly basis if required) ✈️ Logistics & Cost Engineer dispatch is usually not included in EXW/FOB price by default. It can be quoted as a separate line item: Supervision & Commissioning Service, covering: Round-trip air tickets Visa & local transportation Accommodation (or client provides) Daily service fee (USD/day) For DDP / turnkey projects, on-site service can be bundled into the total project price. For simpler machines, we may provide video guidance + detailed manuals + 3D installation videos instead, which is faster and cost-free. 🌍 Regional Note We have experience dispatching engineers to Asia, the Middle East, Africa, and South America. For regions requiring work permits or security approvals, please allow a lead time of 2–4 weeks for visa and travel arrangements. 💡 When requesting a quotation, please let us know: Machine model / project scale Destination country & site readiness (power, foundation, local labor) Whether you prefer full on-site service or remote guidance only ✅ In short: Yes, on-site installation & commissioning is available for qualified equipment. It is optional and quotable separately under FOB/CIF, or bundled into turnkey/DDP projects upon request. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

Question 10

Our products are sold across Russia, Southeast Asia, Africa, the Middle East, South America and the domestic market, supported by established distribution channels and long-term customer relationships.

Accepted Answer

FAQ - Diesel Generator Sets Q: Are you a factory or a trading company? We are a manufacturer with our own export team. All diesel generator sets are assembled and tested in our own factory, while our in-house trading department handles international inquiries, contracts, and shipping directly. 🏭 How We Operate Production: Generator bodies, control panels, canopy fabrication, and load testing are done in-house Engine sourcing: We install genuine Cummins, Perkins, Yuchai, Weichai, etc., with original brand warranty Export: Our own foreign trade team manages documentation, inspection, and logistics — no external agent ✅ What This Means for You Factory-direct pricing — no trader margin added Strict QC — every genset passes 2-hour no-load + load test before shipment Faster response — engineering and sales under one roof OEM/ODM supported — voltage, frequency, canopy, ATS, parallel system customizable 🌍 We export directly to Asia, Africa, the Middle East, South America, and Europe. ✅ In short: We are a direct factory with our own export department — you deal with the maker, not a middleman. Better price, better control, better after-sales. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

Question 11

We support secure international payments via T/T and sight L/C, while offering flexible payment terms for large orders, long-term cooperation and qualified business partners.

Accepted Answer

Payment Methods | Factory Direct Q: What are the payment methods? We support secure and flexible payment options tailored for international B2B transactions, ensuring safe delivery and smooth customs clearance. 💳 Payment Options T/T (Bank Transfer): 30% deposit in advance, 70% balance before shipment or against copy of B/L L/C (Letter of Credit): 100% irrevocable L/C at sight from reputable banks (large orders) Alibaba Trade Assurance / PayPal: Available for samples or orders under USD 3,000 D/P & D/A: Negotiable based on long-term cooperation and order history ✅ What This Means for You Fund safety: Payments go directly to our corporate bank account Flexibility: Mix of T/T + L/C available depending on project scale Transparent fees: We cover local banking charges; buyer covers international wire fees Fast processing: Production starts immediately upon deposit confirmation Trade compliance: Full documents provided (CI, PL, CO, BL, Insurance) 🌍 Global Reach We export directly to Asia, Africa, the Middle East, South America, and Europe, adapting payment terms to meet local banking regulations. ✅ In short: We offer factory-direct, bank-to-bank payment solutions — secure, transparent, and built for global trade. No hidden fees, no middlemen, just reliable transactions. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

Question 12

We offer flexible OEM and ODM services, including power configuration, appearance design, logo printing and functional customization, supported by an experienced R&D team and tailored solutions.

Accepted Answer

OEM & ODM - Private Labeling & Customized Development Q: Do you support private labeling and customized development? Yes. We provide full OEM & ODM services. Every generator set can be engineered and branded to match your market requirements—from canopy design to control logic. 🏭 Customization Capabilities Private Labeling (OEM): Custom logo painting on canopy, nameplates, and control panel overlays Branded user manuals, warranty cards, and packaging materials Neutral / white-label options available for distributors Technical Customization (ODM): Voltage & Frequency: 220V/380V/400V/415V, 50Hz/60Hz configurable Canopy Design: Soundproof enclosures, weather-proof, tropicalization, containerized types Control Systems: Deep Sea (DSE), SmartGen, ComAp controllers; AMF/ATS integration Parallel Systems: Synchronization panels for multi-unit parallel operation Special Features: Remote start/stop, IoT monitoring, fuel tank customization, trailer/mobile setups Engineering Support: Free technical drawings and 3D renderings for approval before production Load calculation and site adaptation consulting Custom wiring diagrams and software parameter settings ✅ What This Means for You Market Fit: Products tailored exactly to local voltage, climate, and regulatory standards Brand Building: Sell under your own brand without investing in a factory Exclusivity: Unique designs and configurations protected for your market One-Stop Service: From concept and prototyping to mass production and shipping 🌍 Global Applications We currently provide customized gensets for clients in Africa (mining sites), the Middle East (high-temperature environments), Europe (silent residential zones), and South America (mobile agricultural use). ✅ In short: We don’t just sell generators—we build them around your brand and business needs. Whether you need simple rebranding or fully bespoke engineering, our in-house team delivers factory-direct OEM/ODM solutions with zero middlemen. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project— Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

Question 13

Standard in-stock orders are typically shipped within 15 working days after payment, while bulk and customized orders generally require around 30 days, depending on order volume and specific requirements.

Accepted Answer

Delivery Lead Time | Factory Direct Q: What is the delivery lead time? Standard lead time is 7–15 working days after deposit confirmation for stock models, and 20–35 working days for customized/OEM generator sets. All units undergo a 2-hour no-load + load test before leaving the factory. 🏭 Production & Shipping Flow Stock Gensets (Cummins / Perkins / Yuchai standard models): 7–15 working days OEM / Private Label (logo + manual + nameplate only): +3–5 working days ODM / Technical Customization (voltage, canopy, controller, parallel panel): 20–35 working days Container Loading & Export Docs: 2–3 working days after final payment Sea Freight (reference): 15–25 days to Africa / Middle East 25–35 days to South America 30–40 days to Europe ✅ What This Means for You Predictable schedule: Clear milestones from deposit to Bill of Lading No rush penalty: We do not skip QC to ship faster; every set is load-tested Flexible priority: For urgent tenders, we can parallel-source engines to cut 5–7 days (subject to component availability) Real-time updates: Photos/videos of assembly, testing, and packing sent at each stage 🌍 Global Shipping Experience We regularly ship to Nigeria, UAE, Saudi Arabia, Chile, Indonesia, and Turkey, and align lead time with your project commissioning date. ✅ In short: Standard sets ship in 1–2 weeks, custom sets in 3–5 weeks— factory-direct, fully tested, no middleman delay. Tell us your deadline, and we’ll reverse-engineer the production plan to hit it. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

Question 14

Combining world-class engines, pure copper brushless alternators and comprehensive quality management, our diesel generators provide dependable performance, competitive factory pricing and full lifecycle customer support.

Accepted Answer

Core Advantages | Generator Manufacturer Q: What are your company's core advantages? We are not just a generator assembler—we are an integrated manufacturer with our own production lines, in-house export team, and full engineering capability. From raw steel canopy fabrication to final load testing, every step is controlled under one roof. 12,000㎡ Own factory workshop 2h + 1h No-load + load test per unit 20–500 kVA Stock models ready 🏭 Manufacturing Strength Own factory: 12,000㎡ workshop with canopy welding, spray painting, panel assembly, and test bay Engine partnerships: Genuine Cummins, Perkins, Yuchai, Weichai, Deutz — original brand warranty In-house control panels: DSE / SmartGen / ComAp programming done by our own electricians Load test: Every genset runs 2h no-load + 1h 100% load test before shipment Stock ready: 20–500 kVA standard models kept in stock for fast delivery ✅ Why Clients Choose Us Factory-direct pricing: No trading company margin, cost transparent Strict QC system: ISO9001 + CE + optional BV/SGS inspection One-stop OEM/ODM: Private label, voltage/canopy/controller fully customizable Self-managed export: Own foreign trade team handles docs, booking, and after-sales Fast response: Sales + engineer reply within 2 hours during working days Spare parts support: Original filters, AVR, controllers stocked for long-term service 🌍 Market Proven We supply to construction sites, hospitals, mining camps, and telecom towers across Africa, the Middle East, Southeast Asia, and South America. Many clients started with one sample unit and now reorder 20+ containers per year. ✅ In short: Our core advantage is vertical integration—you get factory price, engineering flexibility, and direct export service without middlemen. Better cost, better quality control, faster communication, and real after-sales backing. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project— Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

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