Question 1

Our products are certified with CE, ISO, GCC and CCC standards, providing compliance for major international markets and supporting smooth customs clearance and project approval processes.

Accepted Answer

These authoritative qualifications have been rigorously tested, audited, and issued by qualified and internationally acknowledged certification bodies, ensuring full compliance with the market access standards of major global export regions including Europe, the Middle East, Southeast Asia, and beyond. All certificates are genuine, continuously valid, and publicly verifiable through official channels, providing solid and trustworthy documentation support for our international partners.

Question 2

We provide flexible quotations under EXW, FOB and CIF terms, with transparent cost breakdowns and customized logistics solutions to meet different international trade requirements.

Accepted Answer

We are pleased to offer our customers highly flexible and diversified quotation solutions under a full range of international trade terms to support smooth and efficient cross-border procurement. Our quotation system covers mainstream and practical trade terms, including EXW (Ex Works) for factory pickup, FOB (Free On Board) at designated shipping ports, and CIF (Cost, Insurance and Freight) to the named destination port. This flexible pricing mechanism allows you to select the most suitable solution entirely based on your own customs clearance habits, existing logistics arrangements, risk control preferences, budget planning, and actual business demands.

Question 3

Yes, our experienced engineers provide on-site installation, commissioning, testing, system optimization and operator training to ensure reliable equipment performance and smooth operation.

Accepted Answer

We provide professional, standardized, and highly efficient on-site installation and commissioning services for all equipment delivered to customers worldwide.

Question 4

Absolutely. We conduct strict factory inspection procedures for every equipment before delivery.

Accepted Answer

Absolutely. We implement strict, systematic, and fully standardized factory inspection procedures for every single piece of equipment before it leaves the factory. Quality control and performance reliability are our top priorities, and no equipment is allowed to be delivered unless it passes all inspection items.  In strict accordance with international industry standards, design specifications, and customer technical requirements, our quality inspection team conducts comprehensive item-by-item testing and verification. These include no-load commissioning, continuous load operation testing, full-performance index detection, electrical safety verification, mechanical stability assessment, control system accuracy testing, noise detection, and protection level validation. Each procedure is performed professionally, rigorously, and repeatedly to ensure that all technical parameters, operational stability, safety performance, and functional indicators fully meet official standards and customer expectations.  Every unit is tested with real working conditions to simulate actual on-site operation, ensuring stable performance, zero hidden dangers, and full readiness before delivery.In addition, each equipment is accompanied by an exclusive factory test report with a unique identification code. The report records complete, detailed, authentic, and traceable test data, including inspection items, standard values, actual measured values, results, testing time, and inspector information. This official test document can be delivered together with the goods to fully support your customs clearance, project acceptance, on-site inspection, archival filing, supervision review, and later operation management.  By implementing such a strict pre-shipment inspection system, we fully guarantee product quality, reduce after-sales risks, ensure smooth acceptance, and provide you with reliable, high-quality equipment that can be safely put into use immediately upon arrival.

Question 5

Yes, all our products have obtained CE certification and ISO series management system certifications with complete and valid certificates

Accepted Answer

Yes, all our products have successfully obtained CE certification and ISO series international management system certifications, with complete, valid, official and fully compliant qualification documents. These authoritative certifications are not only proof of product compliance but also an important commitment to global customers regarding quality, safety and management standards.  CE certification is a mandatory access certification for the European Economic Area, covering product safety, health, environmental protection and consumer protection requirements. Our products have passed strict testing and assessment by professional institutions, fully complying with EU directives and relevant standards. This certification ensures that our products can legally enter the EU and most major international markets, smoothly complete customs clearance, and meet the safety and compliance requirements of local customers and regulatory authorities.  At the same time, our company has obtained ISO series management system certifications, including but not limited to ISO 9001 quality management system, covering the whole process of product design, R&D, procurement, production, assembly, inspection and after-sales service. The entire production chain operates under standardized, process-oriented and traceable management mode, effectively ensuring production stability, quality consistency and delivery reliability.  From research and development to production, from component inspection to finished machine testing, from factory inspection to after-sales support, every link is implemented in strict accordance with international standards and system requirements. This complete management system further ensures the stability, safety and service life of the products, and greatly reduces the failure rate in actual use.  All certificates are true, valid, publicly official and verifiable through official channels, which can be provided at any time for your inspection and filing. Whether it is for export customs clearance, project bidding, qualification review, on-site acceptance or customer audit, our complete certification system can fully meet your formal business needs, providing strong compliance support for your smooth market development and project implementation.

Question 6

Our standard warranty covers 1 year or 1,000 operating hours, whichever comes first, including free technical support, maintenance and replacement of defective parts caused by quality issues.

Accepted Answer

Here is the expanded version with around 1000 characters, formal business tone suitable for product manuals, contracts and overseas business materials:  We adopt a unified and clear warranty policy for all our equipment to fully protect the legitimate rights and interests of every customer. Specifically, the standard warranty term is 1 full year from the date of equipment acceptance or 1,000 cumulative operating hours, and the warranty shall expire based on whichever condition is reached first. This dual-standard warranty rule is formulated in accordance with international industry norms, taking both the service time and actual running status of the equipment into comprehensive consideration.  Within the valid warranty period, if any malfunction, damage or abnormal operation occurs due to inherent product quality defects, manufacturing flaws or unreasonable design of the equipment itself, we will provide a full set of free after-sales services without extra charges. The covered services include regular professional maintenance, free replacement of faulty spare parts and components, as well as one-on-one dedicated technical guidance throughout the process. Our skilled technicians will analyze problems, offer solutions and guide on standardized operation to ensure the equipment can resume normal working state as soon as possible.  It should be noted that this warranty policy only applies to failures caused by product inherent quality issues. Malfunctions resulting from improper manual operation, unauthorized modification, external force damage, improper use of non-matching accessories or failure to follow operating specifications are not within the scope of free warranty services. We always stick to a customer-oriented service philosophy. The complete and reliable warranty guarantee effectively lowers your post-purchase risks and operating costs, letting you deploy and run the equipment with total confidence and peace of mind all the time.

Question 7

Yes, we offer comprehensive after-sales services through local support stations, providing rapid technical assistance, maintenance, troubleshooting, training and spare parts availability.

Accepted Answer

Here is the expanded version (total characters around 1000, formal business style for product & corporate introduction):  We have built a sound and comprehensive global after-sales service system that spans multiple countries and regions around the world, which serves as a solid guarantee for the long-term stable and trouble-free operation of all your purchased equipment. We fully understand that reliable after-sales support is an indispensable part for clients during equipment application, so we keep optimizing our service network and improving service capabilities all the time. Up to now, our company has officially established professional resident after-sales service stations in multiple key markets, including Zimbabwe in Central Africa, Ethiopia in East Africa and the United Arab Emirates in the Middle East. Each service outlet is staffed with experienced, well-trained professional technicians who are proficient in equipment operation, maintenance and technical guidance. Meanwhile, we maintain abundant and complete spare parts inventory on site at every station,  covering common wearing parts, core components and auxiliary accessories, so as to eliminate the delay caused by parts shortage during service work.  Once you encounter any operational problems or technical demands, our local teams can launch a rapid response mechanism immediately. We are capable of delivering timely on-site maintenance, professional equipment commissioning guidance, accurate fault diagnosis and troubleshooting, as well as daily technical consultation and operational training. All-round localized services effectively shorten the service cycle and greatly reduce downtime losses for your production and operation. In order to continuously upgrade our service layout and reach more clients, we are also pushing forward with the preparation work for a brand-new service station in Ghana, located in West Africa. Upon its completion and operation, our service coverage across the African region will be further expanded and improved. We aim to deliver more convenient, efficient and thoughtful localized after-sales support to customers in more areas, and create stable, worry-free cooperation experience for every partner with our sincere and professional services.

Question 8

Rest assured, we have complete product manuals and standard wiring diagrams. The documents are detailed and clearly formatted, ready for direct use in installation, commissioning and daily reference.

Accepted Answer

Here is the expanded version with approximately 1000 characters, formal business style suitable for overseas business communication and technical docking:Rest assured completely about the supporting technical documents for our equipment. We have fully prepared complete and standardized product manuals as well as professional standard wiring diagrams to support your follow-up work. All these technical materials are compiled strictly in accordance with international industrial standards and practical application requirements, with rich content, detailed descriptions and rigorous logic. Every operational step, parameter specification, structural introduction and functional explanation is elaborated in detail, while the overall layout and formatting are standardized, neat and easy to read. The wiring diagrams adopt intuitive graphic marking and clear label classification, making circuit connections and layout rules straightforward to understand.  These well-organized documents can be put into direct use in multiple key scenarios. During on-site equipment installation and assembly, you can follow the guidelines step by step to finish construction work efficiently and avoid operational errors. In the stage of equipment commissioning and debugging, the professional data and technical notes inside will serve as an important reference to help your staff complete parameter setting and performance testing smoothly. Besides, they are also ideal materials for daily operation management, routine inspection and staff training, helping your team master equipment usage and maintenance skills comprehensively.  To facilitate your subsequent deployment and application as soon as possible, I will sort out all these complete documents and send them to you immediately. If you have any questions about the content, layout or technical details of the manuals and diagrams after receiving them, please feel free to let me know anytime. Our team will offer timely replies and professional technical support to ensure all your work proceeds steadily.

Question 9

Standard production takes 5–10 working days, while bulk orders benefit from faster large-scale manufacturing. Rush orders are supported, with total overseas delivery typically requiring 2–3 months.

Accepted Answer

The general production cycle for a single unit is 5–10 working days. For bulk orders of identical models, we can arrange large-scale production, which greatly improves efficiency, with an average production time of only 1–2 days per unit. Rush production scheduling is supported.We can prioritize the allocation of production lines and materials based on order urgency. Under the premise of ensuring quality, we will compress the production cycle as much as possible to meet your project schedule requirements.For overseas orders, the total transportation time varies greatly among different countries and regions due to links such as export declaration, sea/air freight transit time, and customs clearance in the destination country.Considering the entire process of production, logistics and customs clearance, the overall delivery cycle usually takes 2–3 months. If your project is on a tight schedule, you may communicate with us in advance. We will assist in optimizing the production and shipment rhythm to shorten the overall lead time as much as possible.

Question 10

Industrial diesel generator sets are engineered for long-term operation under complex conditions, with robust construction, advanced protection systems and compliance with strict quality standards.

Accepted Answer

Here is the expanded version with around 1000 characters, formal technical business tone, suitable for product introduction and business communication:  The manufacturing standards for industrial-grade diesel generator sets are distinctly higher and more stringent compared with those applied to ordinary civilian generator units. Designed specifically for professional industrial and commercial applications, industrial gensets are engineered to cope with prolonged non-stop running, frequent load changes, fluctuating power demands and various complex on-site working conditions that are rarely encountered by household or light-use equipment. To adapt to such harsh operating environments, these units are built with enhanced overall structural strength, robust frame design and durable core components, which effectively resist wear, vibration and impact during long-hour operation.   Meanwhile, they deliver remarkably stable running performance, maintaining steady output of voltage and frequency even under variable loads. Equipped with a full set of comprehensive safety protection functions including over-speed protection, over-temperature protection, over-current protection and low oil pressure alarm, the units can automatically trigger protection mechanisms in case of abnormalities, fully safeguarding operational safety and long-term reliability.  Every generator set we produce is subject to a complete and rigorous testing process, conducted in full compliance with prevailing national regulations and mainstream industry standards. Our products have successfully obtained a series of authoritative quality certifications after repeated assessment and verification by professional institutions. From raw material selection, component processing to finished product assembly and final inspection, every production link is under strict quality control. Such strict quality management ensures that our industrial diesel generator sets can fully satisfy the strict performance, durability and safety requirements of diverse industrial parks, commercial complexes, construction sites, backup power projects and other high-demand scenarios. Customers can rest assured to deploy our products for long-term continuous operation in various tough working environments.

Question 11

Our products are sold across Russia, Southeast Asia, Africa, the Middle East, South America and the domestic market, supported by established distribution channels and long-term customer relationships.

Accepted Answer

Here is the expanded version (total characters: 995, formal business style for foreign trade & product promotion):  Our business footprint spans across multiple mainstream markets worldwide. Our key sales regions mainly include Russia, Southeast Asia, Africa, the Middle East, South America, as well as the domestic market. Over the years, we have been steadily expanding our global business layout, building stable sales channels and long-term cooperative partnerships in all these major areas. Adhering to the principle of putting product quality at the core of development, we keep optimizing product design, upgrading manufacturing technology and improving overall performance to cater to the differentiated demands of customers from different regions and diverse application scenarios.  Thanks to the stable and dependable quality of our diesel generator sets, excellent operational performance and thoughtful supporting services, our products have earned wide popularity and high recognition among numerous clients across the globe. Whether it is for industrial production, engineering construction, commercial power supply or emergency backup power use, our equipment always delivers consistent and reliable performance, winning unanimous favorable feedback from end users, distributors and project partners alike.  We have accumulated rich experience in serving global customers and fully understand the varying working environments, usage habits and standard requirements in different regions. We not only provide high-quality standard products, but also can offer targeted customized solutions according to actual demands. With trustworthy product quality, competitive advantages and sincere service attitude, we have established a good brand reputation in both overseas and domestic markets. Moving forward, we will continue to deepen our cooperation with existing partners, further explore market potential, and strive to bring more high-performance power equipment and satisfactory services to customers around the world.

Question 12

We support secure international payments via T/T and sight L/C, while offering flexible payment terms for large orders, long-term cooperation and qualified business partners.

Accepted Answer

Here is the expanded version with about 1000 characters, formal international trade tone, suitable for quotations, trade contracts and business communications:  We accept two primary and mainstream payment methods for our transactions, namely Telegraphic Transfer (T/T) and Sight Letter of Credit (L/C at sight), which are widely adopted and recognized in global cross-border trade. Telegraphic Transfer features simple procedures, fast fund arrival and flexible operation, enabling both parties to complete capital settlement efficiently and cut down the intermediate time cost in the whole trade process. Sight Letter of Credit, on the other hand, is a highly secure payment method supervised by banks. It effectively safeguards the legitimate interests of both buyers and sellers by following standardized banking rules, eliminating potential risks brought by information asymmetry and credit concerns in international cooperation. These two options can fully meet the conventional payment demands for most regular orders.  In consideration of long-term partnership and actual business needs, we also maintain a flexible attitude towards payment arrangements for bulk purchases and large-volume orders. If you place a substantial order with a large total amount or intend to carry out long-term bulk procurement cooperation, we are willing to conduct in-depth negotiations on other customized payment terms based on the order scale, cooperation duration and mutual credit status. We can discuss and adjust details such as payment ratio, installment plans, payment cycle and other supplementary clauses to reach a mutually beneficial agreement that suits the actual situation of both sides.  We always uphold the principle of equality and mutual benefit in every cooperation. While sticking to standard trade regulations, we try our best to accommodate reasonable demands from our partners. Whether you choose the regular payment methods or intend to discuss tailored solutions for large orders, we will communicate sincerely and respond promptly. Our flexible payment policies are designed to simplify the trade process, reduce your capital pressure and create a stable, smooth and win-win cooperation environment for all clients.

Question 13

We offer flexible OEM and ODM services, including power configuration, appearance design, logo printing and functional customization, supported by an experienced R&D team and tailored solutions.

Accepted Answer

We fully support your customized requirements. Our company boasts a seasoned and professional R&D and design team with solid technical expertise, rich industry experience and innovative design capabilities, which lays a solid foundation for delivering high-quality personalized solutions to clients from all over the world. We understand that different customers have distinct application scenarios, operational demands and brand positioning, so one-size-fits-all products can hardly satisfy diversified market needs. For this reason, we have long focused on customized services and are ready to tailor products strictly in accordance with your specific requirements and practical usage conditions.  We offer a full range of personalized customization items covering multiple key aspects. First of all, we provide precise power matching services. Our professional technicians will conduct comprehensive analysis based on your actual power load, operating environment and working duration, and reasonably adjust the power parameters of the equipment to ensure the unit operates efficiently, stably and economically. In addition, we support exclusive appearance design. Whether you have preferred overall style, structural layout or exterior size requirements, our designers will polish every detail to create a product appearance that fits your expectations. We also accept custom logo printing, helping you showcase your brand image and enhance brand recognition on the equipment. Furthermore, we provide targeted functional customization. We can add, optimize or adjust various functional modules and protective configurations according to your special working demands to make the equipment more adaptable to your on-site conditions.  From initial communication and scheme drafting to technical verification, sample trial production and final mass production, our team will follow up every procedure closely. We listen carefully to your ideas and demands, turn your conceptual plans into practical and mature product solutions, and strive to present satisfactory customized products for you. No matter it is minor partial adjustments or overall comprehensive customization, we will devote professional technology and attentive service to meet your expectations. We aim to achieve win-win cooperation through flexible and thoughtful customized services, and build long-term reliable partnership with every client.

Question 14

Standard in-stock orders are typically shipped within 15 working days after payment, while bulk and customized orders generally require around 30 days, depending on order volume and specific requirements.

Accepted Answer

We have formulated clear and standardized delivery schedules for different order types to ensure efficient arrangement of production, packaging and shipment for all clients. For small-quantity orders featuring standard in-stock products, the whole delivery process will be arranged promptly once we receive your full payment. All qualified finished goods stored in our warehouse will go through final quality inspection, careful packaging and relevant logistics procedures, and the goods can be dispatched within 15 working days after payment confirmation. This fast delivery cycle is designed to help you get the products in hand quickly and put them into use or sales without unnecessary delays.  As for large-scale bulk orders with larger purchase volumes, the delivery timeline is set at around 30 days upon the completion of the agreed preliminary payment process. Specifically, the countdown starts after you settle the required deposit or complete the formal opening of the Letter of Credit in accordance with trade terms. It is worth noting that the exact delivery period is not fixed, which will be reasonably adjusted according to two core factors: the total quantity of your ordered goods and whether you have put forward personalized customization demands. If the order volume is extremely large or you require customized modification on product functions, appearance, logos and other details, our production team will arrange corresponding production plans accordingly, which may bring slight changes to the delivery time.  We will keep you updated with the latest progress throughout production and logistics. Our production and logistics teams always arrange work scientifically and efficiently while strictly controlling product quality. We strive to balance production efficiency and product performance, and deliver qualified goods to you as scheduled. Before formal order confirmation, we will communicate with you in detail about the estimated delivery time based on your actual order situation. We adhere to reliable delivery commitments, standard operation procedures and sincere service philosophy, aiming to guarantee smooth order execution and create a reassuring and pleasant cooperation experience for every partner.

Question 15

Combining world-class engines, pure copper brushless alternators and comprehensive quality management, our diesel generators provide dependable performance, competitive factory pricing and full lifecycle customer support.

Accepted Answer

We are backed by highly professional R&D and production teams with solid technical capabilities and rich practical experience in the power equipment industry. Our staff have mastered mature manufacturing techniques and strict production workflows, enabling us to deliver high-standard diesel generator sets steadily. To guarantee superior overall performance, every unit we produce is fitted with engines sourced from globally renowned brands, which feature mature technology, reliable operation and strong power output. Meanwhile, we adopt premium pure copper brushless generators as the core power generation component. Compared with ordinary alternatives, pure copper materials bring better electrical conductivity, lower heat generation and stronger load resistance, while the brushless structure effectively reduces mechanical wear and failure risks during long-term operation.  Comprehensive and rigorous quality control measures are implemented throughout every single link of the entire production process, ranging from raw material incoming inspection, component processing and assembly to finished product testing. Each procedure follows unified industrial standards, and defective parts and unqualified semi-finished products will be eliminated in a timely manner. Thanks to the superior component selection and stringent quality management, our generator sets boast outstanding advantages including consistently stable running performance, excellent fuel economy and an extended overall service life. They can adapt to various complex working conditions and meet the demands of long-duration continuous operation.  In terms of sales model, we adhere to the factory direct supply mode, cutting out all intermediate distributors and redundant circulation links. This streamlined operation greatly reduces comprehensive operating costs, so we are able to provide our customers with far more competitive and cost-effective prices without compromising product quality. Beyond high-quality products and favorable pricing, we also support our clients with a complete and thoughtful after-sales service system. From technical consultation before purchase, on-site guidance during installation to timely maintenance and troubleshooting after sales, we deliver full-cycle support at all stages. We always take customer satisfaction as our core goal, and strive to create maximum value for every partner with reliable products, affordable prices and considerate services.

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